Refund policy

Returns & Refunds

Last updated: October 27, 2026

Every Mildly Unavailable product is printed after you order it, just for you. We don't keep a warehouse of shirts waiting around, which is good for everyone, but it also means we can't take things back for the usual reasons. Here's exactly how it works.

What we'll fix

We'll send you a free reprint or give you a refund if your item:

- arrives misprinted (for example, the wrong design, or a print that is smudged, cracked, or peeling when it arrives)
- arrives defective (for example, holes, open seams, or other manufacturing flaws)
- arrives damaged in shipping
- isn't what you ordered (a different product, size, or color than your order confirmation shows)

Printed garments vary a little. Small shifts in print placement (up to about half an inch) and slight color differences between your screen and the actual fabric are normal and aren't considered defects.

What we can't take back

Because every item is made to order, we don't accept returns or exchanges for:

- ordering the wrong size (please check the size guide on the product page before you order)
- change of mind
- wear, washing, or damage that happens after delivery

We don't offer size exchanges.

How to make a claim

Send us a message through the form on our Contact page within 21 days of delivery. Please include your order number, a short description of the problem, and whether you'd prefer a reprint or a refund.

We'll reply by email and ask you to send a clear photo of the problem (and, for a size or product mix-up, a photo of the size label). You don't need to send the item back unless we specifically ask.

Lost or undelivered packages

If your tracking hasn't updated in a while, or it says "delivered" and you can't find your package, contact us within 21 days of the estimated delivery date. We'll look into it with our print partner and the carrier. If the package is confirmed lost in transit, we'll reprint or refund it.

If a package can't be delivered because the shipping address entered at checkout was incorrect or incomplete, we can't cover the replacement. If it's returned to us, we can reship it once you've paid the new shipping cost.

Refunds

Approved refunds go back to your original payment method. For items that are misprinted, defective, damaged, wrong, or lost, we refund the item price. If your entire order is affected, we refund the shipping you paid as well. Depending on your bank or card issuer, it can take several business days for the refund to show up.

Cancellations and changes

Orders go into production quickly. If you need to cancel or change an order (including the shipping address), contact us as soon as possible through our Contact page. We'll do what we can, but once an order is in production, we can't cancel or change it.

Questions

Use the form on our Contact page, or write to us at Mildly Unavailable, PO Box 324, Glenville, NC 28736, United States. We're mildly unavailable, not completely unavailable.

See also our Shipping Policy and Terms of Service.

Policy Updates

This Refund Policy may be updated at any time without notice. For the most current version, please contact us via the contact form.